FAQs

All mammals have an endocannabinoid system and as such, giving them phytocannabinoids could help promote well being. However, the Vets Association are, quite rightly, very protective about what we can say about treatment with CBD.

We have recently started to stock CBD for pets, and the products can be found on our website.

We are not medically trained. Some of our staff have completed, and some are studying, UK recognised medical cannabis and CBD courses. Although we have experience in cannabis we are in no way qualified to give advice on medical issues.

If you are pregnant or planning to become pregnant we would suggest you talk to your GP or your midwife before commencing a course of CBD.

The ingredients in our products vary from product to product. Please read the label to ensure you’re not buying something that may cause a reaction. As some of our products do contain nut oil, we cannot guarantee the absence of cross-contamination of nut oil with our other products which may have been made at the same location.

We are not medically trained, we are not pharmaceutically trained, and we have no qualifications that allow us to offer you any medical advice. We are experts in cannabinoids and will do what we can to help promote people’s well being. All our knowledge is based on experience and from helping ourselves and family. Some of our staff have recently completed, or are studying, UK recognised courses in medical cannabis and CBD.

This is due to the varying nature of a biological product. Sometimes the oil can be quite thick after mixing. If the environment is cool, or it has been posted during the winter, this may cause the oil to be too thick for the dropper.

To fix this, pop the bottle in a cup of warm water for around 3 minutes until it softens. If the issue still persists, please get back in contact with us. Warming the products slightly will not affect them.

Please keep the oil upright at all times, in a cool dark place when not in use. A cupboard or shelf should be fine.

You can also store bottles not in use in the fridge or freezer. We do not recommend freezing capsules.

Payments are taken by Viva.com Smart Checkout. You can pay by card or with Viva Wallet. Card details are entered on Viva’s page and are not stored on our server.

CBD is generally not a controlled substance. Due to the nature of the product, some countries’ border forces may consider it to be cannabis oil and seize the product, or you, and ruin your holiday. We advise against travelling with it.

Another CBD Company staff are not medically trained and cannot comment on the interaction of other drugs with our products.

We suggest that you speak to your GP or another medical professional. You could also look online and see what others have to say. Sites like https://www.webmd.com/interaction-checker can be helpful in starting your research.

Yes. Due to the nature of the extract, all cannabis (hemp) based extracts will contain trace amounts of THC. There is an unwritten rule that an amount up to 0.2% is acceptable in the product. The Home Office will say that the extract must contain no THC whatsoever, but as this is unworkable, and in such small amounts that it will not have any psychoactive effects, they tend not to act on it.

Some of our oils currently contain trace amounts, which can be found on the certificates of analysis. From March 2021, due to new regulations, none of our products sold on this website will contain any THC.

On our packaging we have a traffic light system to distinguish which strain of plant is used, how the plant is grown, the method of extraction, and the total CBD percentage.

Sa – Sativa. Hy – Hybrid. In – Indica. Su – Grown under sunlight. Gl – Grown under grow lights. CO2 – Extraction method. %CBD – Percentage of CBD per bottle.

CBD per drop or capsule, and also total CBD in the product, is indicated on each label too.

We use different extracts grown by licensed growers, in different conditions, from all over Europe.

Our Red Label edition is extracted from Cannabis Sativa, which is grown outdoors. It used to be Green and Blue Label. It is available in 3 strengths in capsules or drops, and also paste.

The Green Label range is a Cannabis Hybrid, made up of 30% sativa and 70% indica. It used to be the purple label. The cannabis used to produce this extract is grown outdoors in Holland. It is available in 3 strengths in capsules or drops, and also paste.

Our Purple Label editions all use the same Cannabis Indica extract, diluted to 2 different concentrations. This strain is grown under lights in a controlled environment. The cost of production is much higher, and for this reason the price is too. These used to be the white, red and black labels.

We also have a range of Gold products in both Hybrid and Sativa. Gold products are made from oil which has been further processed to remove waxes and sterols, and THC is removed in the Sativa products.

A percentage from all sales goes towards our compassion program.

The Government does not recognise cannabis as having any medicinal value, so we are not allowed to make any recommendations or claims. If we do, the MHRA and other agencies could treat that as promoting the oil as a medicine, which is illegal. If we were found to be breaking these rules, the company could be shut down.

We also cannot make recommendations because we just don’t know. Everybody has an endocannabinoid system, which interacts with the compounds in cannabis. People have different lifestyles, and bodies respond differently to individual extracts. What is good for one person may not be good for another. Two people with the same condition on paper may respond differently to the same extract. This is why we offer a range, so you can find what suits you.

We have staff who have completed UK recognised medical cannabis and CBD qualifications. For an informal chat, call 020 3290 2022 before 12 noon, Monday to Friday.

Telephone UK: 020 3290 2022 between 09:00 and 12:00, Monday to Friday, or +44 (0)1842 769202. Phone lines are open until 6pm.

At any time you can send an email to aaron@anothercbdcompany.com.