All mammals have an endocannabinoid system and as such, giving them phytocannabinoids could help promote well being. HOWEVER, the Vets Association are (quite rightly) very protective about what we can say about treatment with CBD.

We have recently started to stock CBD for Pets, and the products can be found here on our website.

We are not medically trained. Some of our staff have completed and some are studying UK recognised medical cannabis and CBD courses. Although we have experience in cannabis we are in no way qualified to give advice on medical issues.

If you are pregnant or planning to become pregnant we would suggest you talk to your GP or your midwife before commencing a course of CBD.

The ingredients in our products vary from product to product, please read the label to ensure you’re not buying something that may cause a reaction. As some of our products do contain nut oil, we cannot guarantee the absence of cross-contamination of nut oil with our other products which may have been made at the same location.

We are not medically trained, we are not pharmaceutically trained and we have no qualifications that allow us to offer you any medical advice. We are experts in cannabinoids and will do what we can to help to promote people’s well being. But, all our knowledge is based on experience and from helping ourselves and family. Some of our staff have recently completed or are studying UK recognised courses in Medical Cannabis and CBD.

<p style="text-align: left;">We use Royal mail as our UK and OverSeas delivery service and although 99.9% of the time the service is reliable sometimes things can go wrong so this is the procedure to ensure your order is found and delivered as soon as possible.</p>
<p style="text-align: left;">We have noticed recently that there are huge backlogs and delays with post in some areas, and the following advice will stand until all virus restrictions are lifted.</p>
<p style="text-align: left;">If your order is placed before 2pm on a weekday, it will be processed and dispatched the same day, and you will be send emails to confirm shipping along with your tracking number. Sometimes these emails will end up in your spam or junk folder.</p>
<p style="text-align: left;">Generally your parcel will arrive with you within 48 business hours to the UK, however when using tracked service despite the name it can take up to 3 days to be delivered on average, if your order is not with you after 3 working days please check the tracking. If your parcel is still in transit, there will be no update on the Royal Mail system, and it will most likely arrive within a few days.</p>
<p style="text-align: left;">OK , I am in the UK, its been 7 days and my order has not arrived, what can I do?</p>
<p style="text-align: left;">In the first instance we advise that you contact your local Royal Mail sorting office with your tracking number and ask them to locate and deliver your parcel We know that this works for most customers. If Royal Mail cannot locate your parcel, then, Please email us at <a href="">  </a>important It is important that you include your name and order number with your email.</p>
<p style="text-align: left;">If you are overseas, we are really sorry, but we are aware of parcels only just leaving the UK which were shipped the middle of December.</p>
<p style="text-align: left;">Although far from ideal we hope this will help those customers with missing orders get them faster.</p>
<p style="text-align: left;">Updated 8th January 2021 due to the massive delays in UK and Overseas Postal Systems</p>
You can also call 020 3290 2022 Monday to Friday until 12 noon.

Another CBD Company staff are not medically trained and as such cannot comment on the interaction of other drugs with our products.

We suggest that you speak to your GP or other medical professional and ask their advice. Alternatively you could look online and see what others have to say, also sites like <a href=""></a> can be extremely helpful in starting your research.

Unfortunately, because we suspend our extract in a cold pressed hemp seed carrying oil- if you get some onto the thread of the bottle, it can act like a lubricant and undo the bottle top. To stop this happening, we recommend that you clean it thoroughly, both on the bottle thread and on the lid. Also, the bottle should always be kept stored upright once opened

This is due to the varying nature of a biological product- sometimes the oil can be quite thick after mixing. If the environment is cool or it has been posted during the winter season, this may cause the oil to be too thick for the dropper. To fix this, please just pop the bottle in a cup of warm water for around 3 minutes until it softens up. If after doing so the issue still persists, please don’t hesitate to get back in contact with us. Warming the products slightly will not effect them.

Please ensure that the oil is kept upright at all times, in a cool dark place when not in use. A cupboard or shelf should be fine.

You can also store bottles not in use in the fridge or freezer, however we do not recommend freezing capsules.

Payments can be made by Visa or debit card. Card payments are processed via our Spanish and Dutch partners. Card details are never stored on our server. Checkout is secure and provided by our partners at Cardgate.

CBD is generally not a controlled substance so in most cases, however, due to the nature of the product some countries’ border forces may consider it to be cannabis oil and, as such seize the product and or you and ruin your holiday, so we advise against it.

No, sadly not at this point as we are unable to process card payments over the phone.

Yes, due to the nature of the extract all cannabis (hemp) based extracts will contain trace amounts of THC. There is an unwritten rule that an amount up to 0.2% is acceptable in the product. However, the Home Office will say that the extract must contain no THC whatsoever but as this is unworkable, and also in such small amounts that it will not have any psychoactive effects, they tend not to act on it; they have far more important things to be doing.

Some of our oils currently contain trace amounts which can be found on the certificates of analysis. However from March 2021 due to new regulations, none of our products sold on this website will contain any THC.

On our packaging we have a traffic light system to distinguish which strain of plant is used, how the plant is grown, method of extraction and the total CBD percentage.
Sa – Sativa
Hy – Hybrid
In – Indica
Su – Grown under sunlight
Gl – Grown under grow lights
CO2 – Extraction method
%CBD – Percentage of CBD per Bottle

CBD per drop or capsule and also total CBD in the product is indicated on each label too.

We use different extracts grown by licensed growers, in different conditions from all over Europe to make our wide range of products.

Our <strong>Red Label</strong> edition is extracted from Cannabis <strong>Sativa</strong>, which is grown outdoors. (used to be Green and Blue Label). Available in 3 strengths in capsules or drops, and also paste.

The <strong>Green Label</strong> range is a Cannabis <strong>Hybrid</strong>. It is made up of <strong>30% sativa</strong> and <strong>70% Indica</strong>. (used to be purple label) The cannabis that is used to produce this extract is grown outdoors in Holland. Available in 3 different strengths in capsules or drops, and also paste.

Our New Purple Label Editions all use the same Cannabis <strong>Indica</strong> extract diluted to 2 different concentrations. This strain is grown under lights in a controlled environment for maximum cannabinoid content, yield and profile. The cost of production is much higher and for this reason the price too. (used to be white, red and black labels)

We also have a range of Gold products in both Hybrid and Sativa. Gold products are made from oil which has been further processed to remove waxes, sterols and also THC removed in the Sativa products.

A percentage from all sales goes towards our compassion program.

We have many companies who wholesale for us. If this is something you are interested in, please email our wholesale team for more information via

We also have over 60 affiliates who are signed up with us, they generate sales with links and codes and earn 10% commission on sales. Also email if you would like to sign up for this.

Due to the Government not recognizing cannabis as having any medicinal value- we are categorically not allowed to make any recommendations or claims. If we do, the MHRA and other agencies could consider this as making a claim about our oil as treatment, therefore promoting it as medicine- which is illegal and if found to be breaking these rules, we as a company could be shut down.

The other reason we cannot make recommendations is that we just don’t know. Everybody has an endocannabinoid system, which is the system that directly interacts with the compounds in cannabis to promote wellbeing. We as humans, have different lifestyles and interactions and as such our bodies will respond differently to the individual extracts- which means what is good for one, may not be good for another. For example, two people with the same condition on paper may respond differently to the exact same extract. This is why we offer a range of extracts in the hope that when you choose our oils, you will be able to find the best to suit you as an individual- maximising the feeling of wellbeing.

We have staff who have completed UK recognised Medical Cannabis and CBD qualifications, to have an informal chat call 020 3290 2022 before 12 noon Monday to Friday.

There are a number of ways that you contact us

Telephone UK : 020 3290 2022 between 09:00-12:00 Monday to Friday or +44 (0)1842769202, phone lines are open until 6pm.
At anytime you can send an email to <a href=""></a>


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